Getting started is simple. You can contact us through our enquiry form or give us a call. We’ll take the time to understand your needs, goals, and preferences, and guide you through the next steps.

Qera supports participants who are plan-managed and self-managed. If you’re unsure about your funding type, we’re happy to help you understand your options. Qera is also undergoing NDIS registration and will be able to accept Agency Managed in the near future.

We currently provide support with community access, daily living, capacity building, and personalised supports. Our services are flexible and tailored to each individual.

Your comfort and confidence in your support is important to us. If something isn’t working, we encourage open communication and will work with you to find a better solution.

We aim to get supports in place as quickly as possible. Timeframes can vary depending on your needs and availability of suitable staff, but we prioritise a smooth and timely start.

Yes. Qera is built on experience within the disability sector, including supporting participants with more complex needs. We focus on delivering consistent, structured, and person-centred support.

Qera is built by professionals with real experience in the disability sector. We focus on consistency, communication, and delivering supports that are practical, reliable, and aligned with participant goals.

We take a considered approach to matching support workers based on participant needs, preferences, personality, and required experience. We aim to create stable and positive support arrangements.

We value strong working relationships with support coordinators. You can expect clear, timely communication and updates where required, without unnecessary back-and-forth.

We are open to discussing urgent and complex referrals and will always be transparent about capacity. Our focus is on ensuring supports are set up safely and effectively from the beginning.

QERA operates within the Gold Coast, Ipswich, Logan, Brisbane and surrounding areas. If you’re unsure whether we can support a participant in a specific location, feel free to reach out.

Referrals can be made through our website, email, or direct contact. Once received, we will review the information and respond promptly to discuss next steps.